Summary
Returns on Amazon are easy for shoppers, but they’re risky and expensive for sellers, driving some to exit the popular Fulfillment by Amazon program, while others want to leave Amazon altogether. Amidst a big rise in returns fraud, customers have received poopy diapers and a breastmilk chiller with someone else’s rotten breastmilk inside. But with Amazon charging some sellers a new returns fee and adding a warning label to frequently returned items, return rates are starting to drop. CNBC talked to seven Amazon sellers to find out how they’re handling the rising cost of returns.
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